Privacy Policy

M-Kube Enterprise Privacy Policy 


Last updated: 1st Jan 2025

1. Introduction

M-Kube Enterprise (“we”, “us”, “our”) is committed to protecting the privacy and security of individuals and organisations (“you”, “your”) who interact with us via our website (www.mkubeenterprise.co.in) or through other business communications. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, and your rights in relation to that data.

By using our website or providing your personal information to us (e.g., via enquiry forms, registration, business communications), you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect different types of information when you visit our website or interact with us for business purposes:

    1. Personal Information (“Personal Data”):
      • Your name, business name, job title, organisation
      • Email address, phone number, postal address
      • GST / tax details (if provided)
      • Any information you voluntarily provide when you contact us (via enquiry forms, emails, calls) or request a quote / catalogue
    2. Business / Company Information:
      • Company name, registered address
      • Business sector, industry, purchasing needs
      • Purchase order / transaction history (if you become a customer)
    3.  Technical / Usage Data:
      • IP address
      • Browser type, device, operating system
      • Referring / exit pages, page views, click behavior on the site
      • Cookies and tracking technologies (see section on Cookies below)

3. How We Use Your Information

We may use your data for the following purposes:

  1. To respond to enquiries: When you contact us (via form, email, or phone), we use the information you provide to respond to your request, provide quotes, product information, or customer support.
  2. To process orders / business transactions: If you place an order for laboratory equipment, ceramics, or chemicals, we use your personal and company data to process your order, invoice you, and deliver products.
  3. To communicate: We may send you business-related communications, such as order confirmations, updates about your enquiry, product catalogues, and newsletters (if you opt in).
  4. For business development: We may use your information to understand your needs better, analyze trends, and improve our products, services, and website.
  5. For legal / compliance purposes: We may process your data to comply with applicable laws (e.g., tax, accounting), audits, or regulatory obligations.
  6. Security and fraud prevention: To ensure the integrity of our systems, prevent unauthorized access, and protect our business and yours.

4. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar tracking technologies on our website to understand how visitors use our site, to remember your preferences, and to improve your experience.
  • You can disable non-essential cookies via your browser settings, though this may affect how some features of the website work.
  • Our cookie / tracking practices are similar to other B2B and e-commerce websites — we may use both session cookies (temporary) and persistent cookies.

5. Sharing Your Information

We may share your information with:

  • Service providers and partners: For example, third-party logistics providers, payment processors, or IT service providers who help us run our business (e.g., website host, CRM).
  • Business affiliates: If needed, to support operations, delivery, or customer relationship management.
  • Legal / regulatory authorities: If required by law, or to protect our legal rights, or in response to a subpoena or other legal process.
  • Business transactions: In the event of a merger, acquisition, or sale of business assets, your data may be shared with the new owner, subject to confidentiality and legal requirements.

We ensure that any third party we share data with follows security and confidentiality obligations.

6. Data Retention

  • We retain your personal and business information for as long as necessary to fulfil the purposes described above (e.g., responding to enquiries, completing transactions).
  • After the data is no longer needed for these purposes, we may delete it or anonymize it, unless we are required to retain it to comply with legal, tax, or accounting obligations.

7. Security

  • We take reasonable technical, administrative, and physical measures to protect your data from unauthorized access, loss, or misuse.
  • However, no system is completely secure, so while we endeavour to protect your data, we cannot guarantee absolute security during transmission or storage.

8. Your Rights

Depending on applicable law, you may have certain rights in relation to your personal data, including:

  • Access: You can ask us to provide the personal data we hold about you.
  • Correction / Rectification: You can request changes if your data is inaccurate or incomplete.
  • Deletion / Erasure: Under certain circumstances, you may ask us to delete your personal data.
  • Objection / Restriction: You may object to or ask us to restrict certain kinds of processing.
  • Withdrawal of Consent: Where we process your data based on consent (e.g., for marketing), you can withdraw that consent at any time.

To exercise these rights or raise any concern, please contact us using the details provided in the “Contact Us” section below.

9. Third-Party Links

  • Our website may contain links to third-party websites (e.g., partner sites or suppliers). This Privacy Policy does not apply to those external sites.
  • We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

  • Our website and services are primarily intended for business / professional users.
  • We do not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

11. Updates to This Privacy Policy

  • We may update this Privacy Policy from time to time (for example, when we change how we use data or improve security).
  • When we make significant changes, we will notify you by posting the updated policy on our website or via other communication channels (if we have your contact).
  • Your continued use of the website or provision of data after changes implies your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
Email: marketing@mkubeenterprise.co.in